User Experience Design and Research

Experience

2015 - Present

BMC Software

Making the complex simple by designing revolutionary mobile and web IT software for the Fortune 1000 enterprise. Innovative use of Artificial Intelligence (AI), Chatbots, and cognitive services to drive automation and work flow. Leading small teams on multiple projects.

2012 - 2015

Eyefinity

First UX Designer on staff. Established new work flows and processes to bring user centered design process to the organization. Drove new UX solutions to replace aging software that runs optometry offices. Lead a team of 3 designers. Established design pattern library and style guide for a forward facing eye care practice management solution.

2011 - 2012

Par Springer Miller

Created cutting edge hotel management software that is changing the industry. Next generation product runs on touchpanels, kiosks and PC’s, allowing hotel staff to do their job while being able to have eye contact with the customer.
Created design pattern library with reusable widgets.

About Me

I have more than 15 years of user experience design including 7 years of leading teams to create compelling, useful applications, primarily in enterprise and B2B but with the ease of use of consumer applications. I have expertise in creating green field projects, design pattern libraries, interaction design, and various types of qualitative user research.

Education

California School of Professional Psychology

Clinical Psychology, M.A.

University of California / Santa Cruz

Psychology, B.A.

Scrum Alliance

Certified Scrum Product Owner

Certified Scrum Master

Skills

UX / UI / IxD
Sketch
InVision
Adobe Suite
Design Pattern Libraries
HTML & Javascript
Design Thinking
Usability Testing
Concept Value Testing
Discovery Research
Heuristic Evaluation
Agile Scrum (Certified Product Owner)

Contact

  • kblock111 at gmail dot com
  • 702.530.9393
  • Sacramento, CA

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