User Experience Design and Research
Experience
2015 - Present
BMC Software
Making the complex simple by designing revolutionary mobile and web IT software for the Fortune 1000 enterprise. Innovative use of Artificial Intelligence (AI), Chatbots, and cognitive services to drive automation and work flow. Leading small teams on multiple projects.
2012 - 2015
Eyefinity
First UX Designer on staff. Established new work flows and processes to bring user centered design process to the organization. Drove new UX solutions to replace aging software that runs optometry offices. Lead a team of 3 designers. Established design pattern library and style guide for a forward facing eye care practice management solution.
2011 - 2012
Par Springer Miller
Created cutting edge hotel management software that is changing the industry. Next generation product runs on touchpanels, kiosks and PC’s, allowing hotel staff to do their job while being able to have eye contact with the customer.
Created design pattern library with reusable widgets.
About Me
I have more than 15 years of user experience design including 7 years of leading teams to create compelling, useful applications, primarily in enterprise and B2B but with the ease of use of consumer applications. I have expertise in creating green field projects, design pattern libraries, interaction design, and various types of qualitative user research.
Education
California School of Professional Psychology
Clinical Psychology, M.A.
University of California / Santa Cruz
Psychology, B.A.
Scrum Alliance
Certified Scrum Product Owner
Certified Scrum Master
Skills
Contact
- kblock111 at gmail dot com
- 702.530.9393
- Sacramento, CA